Working Groups


Policy and Regulatory Harmonization


  • To review the existing EAC Member States ICT policy and regulatory frameworks and develop a regional model ICT regulatory framework.
  • To develop a framework for adoption of the model regulatory framework.
  • To develop a regional policy implementation and monitoring framework
  • To review the existing licensing frameworks of EAC member States and recommend best practice for a harmonized and converged licensing framework
  • To develop and recommend policy and regulatory frameworks on any issues as shall be requested by Congress
  • To facilitate multistakeholder consultation and dialogue on communication sector policy and regulatory issues
  • To develop and recommend a policy and regulatory framework for digital broadcasting
  • To develop a model postal regulatory framework for the EAC Members States.
  • To develop a regulatory framework for implementing SIM card registration within EAC Member States
  • To carry out a study and analyze policy, regulatory and commercial issues relating to implementation of Mobile Number Portability (MNP) in the EAC region
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

Completed Works


  1. Model EAC ICT Policy
  2. Harmonized Regulatory Framework
  3. Implementation strategy of the EAC Model Policy and Regulatory Framework
  4. Mechanisms to be used to monitor the implementation of the EAC Model ICT Policy and Regulatory frameworks

Infrastructure Development, Connectivity and Digital Inclusion


  • To review the existing communication infrastructure facilities in all the EAC Member States and make recommendations on how to address the identified infrastructure and connectivity gaps or challenges in the region.
  • To identify feasible infrastructure sharing models and strategies that can be adopted within EAC region
  • To develop Guidelines and Regulations for infrastructure sharing and interconnection in the region
  • To define and identify essential facilities in communications networks for the EAC region
  • To recommend innovative and appropriate technology for the development of the communication sector in the region
  • To establish factors that causes vandalism of communication infrastructure and how the problem can be addressed
  • To review Universal Service Policies and their implementation in the EAC Member States
  • To harmonize Universal Service policies in the region
  • To analyse the challenges faced by Universal Service/Access Funds in the region
  • To develop a Universal Service Access Tool kit for the region
  • To develop strategies and guidelines for achievement of digital inclusion in the region
  • To develop and recommend strategies for enhancing interconnection of national networks, cross boarder connectivity and international connectivity in order to achieve regional connectivity and provision of ubiquitous broadband services in East Africa
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization

Completed Works


  1. Report on Reviewed and Analysis of existing infrastructure facilities in EACO Member states
  2. Guidelines on combating Infrastructure Vandalism in the EAC region
  3. Guidelines for passive Infrastructure Sharing and co-location
  4. Review report on the Universal Service Policies and their implementation Strategy in the EAC
  5. Guidelines on digital inclusion for the EAC region.
  6. Guidelines on fibre installations and Right of Way (RoW)
  7. Future activities of the WG shall include:
    • To develop a proposal defining and setting rules and principles for use of essential facilities
    • Continue constructing the EAC ICT Infrastructure statistics in view to develop a baseline matrix for future measurement infrastructure development in the region
    • Monitor and follow up emerging technologies and innovative services in view to enable informed decision making processes

ICT Services Transaction and e-Applications


  • To develop a regional legal and regulatory framework for e-transactions
  • To develop an integrated regulatory framework for facilitating e-banking services within the region
  • To recommend strategies for development and provision of e-government, e-learning, e-commerce, e agriculture, e-health and other ICT enabled services
  • To recommend strategies for promoting Research and Development and provision of innovative ICT services and applications
  • To recommend strategies for stimulation of demand and uptake of ICT enabled services and applications
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization

Completed Works


  1. Developed E-transactions policy Recommendations for the EAC e-Transaction
  2. Prepared and provided EACO input to the EALA Electronic Transaction Bill of 2015
  3. Developed strategies and recommendations for development and provision of ICT enabled services including e-government, e-learning, e-commerce, e-agriculture, e-health and others
  4. Developed strategies for promoting Research and Development and provision of innovative ICT services and applications
  5. Developed EACO Model Framework for National Public Key Infrastructure (PKI).
  6. (vi) Recommendations for further activities include:-
    1. To develop a Regulatory framework for back-up, recovery and disposal of data to facilitate e-transactions and e-services
    2. To conduct analysis of Taxation on e-transactions
    3. To develop a framework for collaboration of innovation hubs and clusters

Postal Services Development and Regulation


  • To recommend strategies for implementation of the various UPU Postal Strategies within the EAC region
  • To recommend strategies for modernization and transformation of the postal sector in the region
  • To recommend strategies for development and harmonization of the National Addressing Systems and Postcodes in the region
  • To carry out quality performance tests with designated operators and share results within the EAC Member States
  • To develop a manual for joint inspections of Designated Postal Operators in the regional airports, offices of exchange, border entries and waterways ports
  • To make recommendations on how to maintain an efficient Mail Transportation Network across the region
  • To make recommendations on how EACO Member States can acquire and maintain automated quality of service monitoring equipment and the necessary skills to improve quality of service in the postal sector
  • To coordinate and follow up the work of the relevant UPU Committee(s) or Council(s) and facilitate the development of regional recommendations or contributions relating to the work of this Committee(s) or Council(s) or other relevant international and regional organization

IP Networks,Standards and Cyber Security


  • Lead Working Group on all Cybersecurity related matters
  • To review and develop requirements/guidelines and standards for IP Networks and CyberSecurity
  • To identify and recommend solutions to operational issues (commercial, quality of service/ Service Level Agreement, peering arrangements) relating to IP Networks, Standards and Cyber Security.
  • To recommend strategies for implementation of cyber security national frameworks, including establishment and operationalization of National Computer Emergency Response Team (CERTs)/Computer Incident Response Team (CIRT)/Computer Security Incident and Response Team (CSIRT) in each EACO Member countries
  • To develop, implement and recommend an EA regional strategy for collaboration of the National CERTs/CIRTs/CSIRTs in order to facilitate timely response to cyber security incidents within the EA region and at international level
  • To conduct studies and research on IP Networks, Standards and Cyber security aimed at improving the security and operations of existing systems and critical infrastructure within the region
  • Develop and recommend mechanism for providing annual regional Cyber Security reports to EACO Congress
  • Develop strategies towards keeping regional Internet traffic local within East Africa
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of these ITU Study Group(s) or other relevant international and regional organization

Completed Works


  1. Established 2015-2017 Action Plan to address and attain ToRs specific to IP Networks and standards
  2. Established a benchmark report visits to 4 out of the 5 National IXPs, namely Kenya (KIXP), Rwanda (RINEX), Uganda (UIXP) and Tanzania (TIX)
  3. Study report on the level of Peering and Interconnection within the EAC region
  4. The Group’s recommendation for future activities include: -
    1. To prepare a baseline report for Cyber security in the region.
    2. To implement the recommendations on Peering and Interconnection baseline study
    3. Identification of areas for capacity building, awareness creation and target groups in cyber security
    4. Benchmarking and development of guidelines for information exchange by National CERTs
    5. Continued coordinating for National/member states CERTs to become members of FIRST, ITU/IMPACT, among other relevant entities.
    6. Identification of cyber security indicators and compile the regional cyber security reports.

Broadcasting Development and Regulation


  • To make recommendations on the development of digital broadcasting
  • To develop guidelines for content sharing
  • To define local content and develop strategies for local content development within the region
  • To recommend strategies for completion of the analogue to digital migration process in the region in line with the set international deadline
  • Establish mechanism for radio frequency coordination within the EACO Member States
  • To recommend mechanism for frequency coordination at border areas to eliminate harmful interferences
  • To develop harmonized quality of service parameters for terrestrial digital broadcasting
  • To make recommendations on harmonized technical standards for digital broadcasting
  • To develop regulations relating to local content for the region
  • To develop digital rights management and digital content management principles
  • To identify emerging multimedia services and analyse their impact on the East African region.
  • To liaise with Working Group 7 on issues related to the digital dividend in the East African region
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization

Numbering and Internet Resources Planning, Allocations and Governance


  • To analyze the allocation, usage and management of resources in the region and recommend strategies for optimal usage of the scarce resources necessary for the provision of communications services.
  • To develop harmonized Guidelines for the management and allocation of spectrum, numbers, ccTLD and other resources
  • To coordinate implementation of harmonised short codes within the EAC region
  • To coordinate adoption and utilization of rescue operations short code 110 for Maritime Communication for Safety on Lake Victoria (MCSLV)
  • To make recommendations on the assignment of colour codes to mobile cellular operators at the EAC Members States border points
  • To develop harmonized Regulations and Guidelines for the implementation of Mobile Number Portability within the region
  • To follow up and coordinate activities relating to IP Numbers with ICANN and other relevant international and regional bodies
  • To recommend a regional strategy for migration from IPV4 to IPV6.
  • Establish mechanism for radio frequency coordination within the EACO Member States to eliminate harmful interferences.
  • To coordinate preparations for WRC within the region and follow up implementation of its Resolutions.
  • To coordinate, follow up and disseminate information, recommendations, resolutions from ITU, and best practices from international organizations on related to spectrum, numbering and Internet resources management issues

Completed Works


  1. Developed model guidelines that include:
    1. Management and administration of telecom numbering resources,
    2. Management and Allocations of Internet Resources and
    3. Mobile Number Portability implementation.
  2. Created a mailing list for sharing real time numbering misuse incidents among the EACO member states.
  3. Identified a potential working relationship between EACO and ICANN
  4. Prepared a report on the current mobile coverage of Lake Victoria basin
  5. Created mailing list for sharing real time numbering misuse incidents among the EACO member states.
  6. The groups future activities to include:-
    1. a. Study the request by ITU-T SG 2 to increase the scope of EACO WG07 (ITU-T SG 2 RG EA) to become ITU-T SG 2 Regional Group for Africa.
    2. b. The need to nominate a Chairperson and Vice Chairperson for ITU-T SG 2 RG-EA for the new study period 2017-2020.

Communication Service Pricing and Industry Analysis


  • To carry out regular studies and analysis of the communications industry/market in EAC region.
  • To develop and recommend a framework for collection, analysis and reporting/dissemination of regional Key Performance Indicators and statistics on the communication sector in East Africa.
  • To identify essential services and costing methodologies for communication services
  • To study and recommend a cost-oriented costing model for pricing of telecommunications, postal and broadcasting services
  • To carry out a study and recommend relevant regulatory tools for traffic monitoring/management systems
  • To consider and analyse the impact of the use of such regulatory tools on cost of services, network security, privacy and the level of traffic fraud (grey route) within the entire networks
  • To recommend solutions to policy, legal, regulatory and technical issues relating to the use of traffic monitoring/management systems
  • To identify costs, benefits and related challenges in the implementation of the proposed tools by the member states
  • To review and consider competition issues within the communication sector and make appropriate recommendations to Congress
  • To liaise develop of a framework for determining tariffs for infrastructure sharing/transmission fee in relation to digital broadcasting
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization

Completed Works


  1. EACO Communication data collection and reporting framework (DATAFRAME) approved by the 21st EACO Congress in June 2015.
  2. A regional roaming pricing framework, “the One Network Area” adopted by Rwanda, Kenya, Uganda and South Sudan.
  3. Evaluation of feasibility for regional competition body; a proposal for gap analysis on the existing law and set up of the EAC competition authority with respect to competition related issues in the ICT sector.
  4. A concept note on Impact of pricing and competition of the use of Traffic Monitoring Systems (TTMS) in the region.
  5. (v) Initial steps in the establishment of the EACO DATABANK including installation of the sever hardware for the database.

Quality of Service and Consumer Affairs


  • To identify the basic consumer rights and obligations in the communication sector.
  • To identify parameters for Quality of Service (QoS) and Quality of Efficience (QoE) as per ITU/International standards.
  • To harmonize QoS and QoE parameters of various networks (including mobile networks, legacy PSTN networks, IP networks) within the EAC region.
  • To identify and develop parameters for measurement of network performance and monitoring for quality of service purposes within EAC region.
  • To coordinate participation, follow up and implementation of ITU-T Recommendations and guidelines relating to quality of service.
  • To develop Guidelines for both Consumer Education as well as Consumer Complaints handling procedures in the region.
  • To develop and recommend a framework for combating the importation, supply and use of counterfeit terminals within the region.
  • To develop strategies for consumers’ empowerment and enhanced involvement of Consumer Associations in the regulation of the communication sector in the region
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

Completed Works


  1. Developed the EACO Guidelines on Child online Protection
  2. Developed the EACO Guidelines for Collaboration with Consumer Associations
  3. EACO Guidelines for Consumer Education
  4. EACO Guidelines on Consumer Complaints
  5. EACO Consumer Rights and Obligations.
  6. EACO Guideline of Quality of Service for Voice Service in Mobile and Fixed Networks
  7. EACO Guideline of Quality of Service of Data Services in Mobile Networks
  8. EACO Guideline of Non-Technical Quality of Service Parameters for supporting ICT Services aspects
  9. Framework for combating the importation, supply and use of counterfeit / substandard terminals in the EACO member states

Environmental and e-Waste Management


  • To analyse the level of e-waste in the region and its impact on humans and the environment
  • To harmonize policies, strategies and regulations on e-waste management in the region.
  • To recommend adoption of green ICT best practices by stakeholders in the communications sector
  • To recommend national and regional environmentally sound e-waste management systems for the EAC region
  • To develop strategies for public awareness on issues relating to e-waste
  • To recommend strategies for collaboration/cooperation between National ICT Regulators, National Environmental Management Authorities and other environmental management Agencies with a view to establishing and strengthening the e-waste management systems within the region.
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

Completed Works


  1. Completed establishment of the East African Steering e-Waste Committee for the Region
  2. Coordinated the established National Steering Committees in every Partner States including capacity building and sensitizations during the period.
  3. (iii) Conducted capacity building Green ICT training by Consultants from Makerere University who work in collaboration with RanLab in Kampala during the month of March 2017.
  4. increased awareness on e-waste management with a workshop in Kampala 19 – 21 July 2017 to validate the E-waste Strategy and to create awareness.
  5. Recommendations from WG10 for future Activities to include:-
    1. EACO shares the EACO model framework with the EAC Forum of ICT regulators at an appropriate time.
    2. EACO to continues funding the activities of the Regional Steering Committee in the short-term, to consolidate the achieved results so far.
    3. That, the next awareness workshop on e-waste management constraints to be held in Kigali, Rwanda in March 2018.

Spectrum Management


  • To analyse the allocation, usage and management of resources in the region and recommend strategies for optimal usage of the scarce resources necessary for the provision of communications services.
  • To develop harmonized Guidelines for the management and allocation of spectrum, numbers, CCtlD and other resources.
  • To coordinate implementation of harmonised short codes within the EAC region
  • To coordinate adoption and utilisation of rescue operations short code 110 for Maritime Communication for Safety on Lake Victoria (MCSLV)
  • To establish mechanism for the mobile operators’ sharing of data on blacklisted handsets within the region.
  • To make recommendations on the assignment of colour codes to mobile cellular operators at the EAC Members States border points
  • To develop harmonized Regulations and Guidelines for the implementation of Mobile Number Portability within the region
  • To follow up and coordinate activities relating to IP Numbers with ICANN and other relevant international and regional bodies
  • To recommend a regional strategy for migration from IPV4 to IPV6
  • To coordinate preparations for WRC within the region and follow up implementation of its Resolutions
  • To coordinate, follow up and disseminate information, recommendations from ITU and other international organizations on the above issues
  • To ensure implementation of ITU recommendations and best practice on resource management and/ allocations
  • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

Completed Works


  1. Organized a cross border frequency coordination exercise for mobile services and broadcasting services.
  2. Conducted a joint session with WG7 on telecom numbering and internet resources planning, allocation and governance on the implementation progress of Network Colour Codes within EACO countries to avoid cross - border interference for mobile services.
  3. Evaluated contributions from member state on spectrum policy and thereby developed the harmonized spectrum policy guidelines to be considered as a reference by EACO members.
  4. Developed the mechanism for cross border coordination for specific services and a separate cross-border frequency coordination mechanism for mobile services.
  5. Developed the EACO informative report on licensing of the digital dividend spectrum for broadband services in view to assist EACO Members to have informed decision on the procedure to follow on making available and licensing digital dividend spectrum for Broadband Services
  6. Developed the EACO informative report on licensing of the digital dividend spectrum for broadband services in view to assist EACO Members to have informed decision on the procedure to follow on making available and licensing digital dividend spectrum for Broadband Services
  7. Coordinated a training/workshop on Satellite regulatory issue with facilitation of experts from ITU pertaining to protection of satellites orbital slots and efficient use of associated frequency spectrum
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