Working Groups


WG 1: ICTs Policy & Regulatory Frameworks Harmonization:

    Chairperson: Mr. Liston Kirui, Communications Authority of Kenya - CA.

    Vice Chairperson: Mr. Ndayahundwa Leonidas, Agence de Régulation et de Contrôle des Télécommunications Burundais - ARCT


      WG 1 ToRs:

    • To review the existing EAC Member States ICT policy and regulatory frameworks and develop a regional model ICT regulatory framework.
    • To review the existing licensing frameworks of EAC member States and recommend best practice for a harmonized and converged licensing framework.
    • To develop a framework for adoption of the model regulatory framework.
    • To develop a regional policy implementation and monitoring framework.
    • To develop and recommend policy and regulatory frameworks on any issues as shall be requested by Congress.
    • To facilitate multi-stakeholder consultation and dialogue on communication sector policy and regulatory issues.
    • To develop and recommend a policy and regulatory framework for digital broadcasting.
    • To develop a model postal regulatory framework for the EAC Members States.
    • To develop a regulatory framework for implementing SIM card registration within EAC Member States.
    • To carry out a study and analyze policy, regulatory and commercial issues relating to implementation of Mobile Number Portability (MNP) in the EAC region.
    • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.


    WG 2: ICT Infrastructure Development,Connectivity,Sharing and Digital Inclusion:

    :
    Chairperson: Mr. Kenneth Tweheyo, Uganda Communications Commission - UCC.

    Vice Chairperson: Mr. Kanyankore Protais, Rwanda Utilities Regulatory Authority - RURA


      WG 2 ToRs:

    • To review the existing communication infrastructure facilities in all the EAC Partner States and make recommendations on how to address the identified infrastructure and connectivity gaps or challenges in the region.
    • To define and identify critical facilities in communications networks for the EAC region.
    • Develop a guideline and toolkit for Universal Access and Service and develop strategies and guidelines for achievement of digital inclusion in the region.
    • Establish guidelines to promote peering and interconnection in the East African region.
    • To make recommendations on best practices for systems/network management issues within the region.


    WG 3: ICT Applications,Consumer Protection Issues and Cybersecurity:

    Chairperson: Mr. Dennis Loyatum, Communications Authority of Kenya - CA.

    Vice Chairperson: Ms. Yvonne Umutoni, Rwanda Utilities Regulatory Authority - RURA


      WG 3 ToRs:

    • To develop a framework on implementation of SIM Card registration.
    • To develop methodology for QoS and QoE measurements for ICT networks.
    • To develop guidelines on Addressing Cyber Security issues.
    • To elaborate a structure of annual cybersecurity report.
    • To develop Manual of consumer risks on Mobile Financial Service (MFS).
    • To develop strategy for risks mitigation in mobile financial services.
    • To conduct a study on development and provision of ICT enabled services (E-services).
    • To develop and implement awareness strategies for addressing forced roaming .


    WG 4: Postal & Courier Services Development and Regulations:

    Chairperson: Mrs. Jessica Uwera, Posta Uganda.

    Vice Chairperson: Mr. Laurent Mbonihankuye, Regie Nationale des Postes Burundais.


      WG 4 ToRs:

    • To recommend strategies for implementation of the various UPU Postal Strategies within the EAC region.
    • To develop Guidelines on postal remuneration system.
    • To develop Harmonized Guidelines on Joint Inspection on Postal operations Centers.
    • To develop a Unified International Security Guidelines for Joint Inspection.
    • To develop a Manual for Community Multipurpose e-service centers.
    • Developing a Postal Universal Service model.
    • To develop a Postal modernization strategy.
    • To develop Model Post & Courier Policy and regulatory framework.
    • To develop regulatory framework on emerging services in postal sector
    • To develop framework for cross border Mail transportation systems
    • To develop guidelines for harmonization of addressing system and post codes
    • To carry a study and identify issues on cross-border customs and regulation for ease of exporting and importing of merchandise, goods and cargo with the region

    WG 5: Broadcasting Development, Spectrum Management & and Media Services Regulations:

    Chairperson: Eng. Andrew Kisaka, Tanzania Communications Regulatory Authority - TCRA

    Vice Chairperson: Eng. Deo Bizindavyi, Agence de Régulation et de Contrôle des Télécommunications - ARCT


      WG 5 ToRs:

    • To make recommendations on the development of digital broadcasting.
    • To develop guidelines for content sharing, digital rights management and digital content management.
    • To coordinate and participate in the work of WRCs and relevant ITU Study Groups.
    • To make recommendations to the EACO member states on Radio Spectrum policy issues, with regard to efficient use of spectrum taking into account technical parameters, and socio-economic factors.
    • To make recommendations to the EACO member states on issues pertaining to protection of satellites orbital slots and efficient use of associated frequency spectrum.
    • To analyse the allocation, usage, pricing and management of radio frequency spectrum resource in the region and recommend strategies for its optimal usage for the provision of communications services.
    • To develop mechanism for coordination within the EACO Member States to eliminate cross-border harmful interferences.


    WG 6: Communications Numbering Plans, IP Addressing,Service Pricing & Industry Analysis:

    Chairperson: Mr. Lucas Musembi, Communications Authority, Kenya - CA.

    Vice Chairperson: Mrs. Susan Nakanwagi, Uganda Communications Commission - UCC


      WG 6 ToRs:

    • To analyze the allocation, usage and management of telecom numbering and Internet resources in the region and recommend strategies for optimal usage of these resources necessary for the provision of communications services.
    • To make recommendations on the implementation of network color codes and scrambling codes to mobile cellular operators at the EAC Members States border line.
    • To coordinate, follow up activities and disseminate information, recommendations related to regional and international bodies/organisations (ICANN, AfriNIC, AfNOG, AfTLD, ITU,ATU, etc) on Internet Resources, numbering resource management, Service pricing, industry analysis, etc.
    • To recommend a regional strategy for transition from IPV4 to IPV6.
    • To carry out studies, analyze the communications industry and make recommendations.
    • To identify essential services and costing methodologies for communication services.
    • To carry out a study on the impact of regulatory tools for traffic monitoring management systems.
    • To develop pricing frameworks for broadband and spectrum resource.

    WG 7: E-Waste Management and Green ICTs:

    Chairperson: Mr. Juma Ooro, Communications Authority of Kenya - CA.

    Vice Chairperson: Mr. Nehemia Mwenisongole, Tanzania Communications Regulatory Authority - TCRA


      WG 7 ToRs:

    • To analyse the level of e-waste in the region and its impact on humans and the environment.
    • To harmonize policies, strategies and regulations on e-waste management in the region.
    • To recommend adoption of green ICT best practices by stakeholders in the communications sector.
    • To recommend national and regional environmentally sound e-waste management systems for the EAC region.
    • To develop strategies for public awareness on issues relating to e-waste
    • To recommend strategies for collaboration/cooperation between National ICT Regulators, National Environmental Management Authorities and other environmental management Agencies with a view to establishing and strengthening the e-waste management systems within the region.
    • To harmonize the framework for ICT counterfeit gadgets management within the region
    • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

    Communication Service Pricing and Industry Analysis


    • To carry out regular studies and analysis of the communications industry/market in EAC region.
    • To develop and recommend a framework for collection, analysis and reporting/dissemination of regional Key Performance Indicators and statistics on the communication sector in East Africa.
    • To identify essential services and costing methodologies for communication services
    • To study and recommend a cost-oriented costing model for pricing of telecommunications, postal and broadcasting services
    • To carry out a study and recommend relevant regulatory tools for traffic monitoring/management systems
    • To consider and analyse the impact of the use of such regulatory tools on cost of services, network security, privacy and the level of traffic fraud (grey route) within the entire networks
    • To recommend solutions to policy, legal, regulatory and technical issues relating to the use of traffic monitoring/management systems
    • To identify costs, benefits and related challenges in the implementation of the proposed tools by the member states
    • To review and consider competition issues within the communication sector and make appropriate recommendations to Congress
    • To liaise develop of a framework for determining tariffs for infrastructure sharing/transmission fee in relation to digital broadcasting
    • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization

    Completed Works


    1. EACO Communication data collection and reporting framework (DATAFRAME) approved by the 21st EACO Congress in June 2015.
    2. A regional roaming pricing framework, “the One Network Area” adopted by Rwanda, Kenya, Uganda and South Sudan.
    3. Evaluation of feasibility for regional competition body; a proposal for gap analysis on the existing law and set up of the EAC competition authority with respect to competition related issues in the ICT sector.
    4. A concept note on Impact of pricing and competition of the use of Traffic Monitoring Systems (TTMS) in the region.
    5. (v) Initial steps in the establishment of the EACO DATABANK including installation of the sever hardware for the database.

    Quality of Service and Consumer Affairs


    • To identify the basic consumer rights and obligations in the communication sector.
    • To identify parameters for Quality of Service (QoS) and Quality of Efficience (QoE) as per ITU/International standards.
    • To harmonize QoS and QoE parameters of various networks (including mobile networks, legacy PSTN networks, IP networks) within the EAC region.
    • To identify and develop parameters for measurement of network performance and monitoring for quality of service purposes within EAC region.
    • To coordinate participation, follow up and implementation of ITU-T Recommendations and guidelines relating to quality of service.
    • To develop Guidelines for both Consumer Education as well as Consumer Complaints handling procedures in the region.
    • To develop and recommend a framework for combating the importation, supply and use of counterfeit terminals within the region.
    • To develop strategies for consumers’ empowerment and enhanced involvement of Consumer Associations in the regulation of the communication sector in the region
    • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

    Completed Works


    1. Developed the EACO Guidelines on Child online Protection
    2. Developed the EACO Guidelines for Collaboration with Consumer Associations
    3. EACO Guidelines for Consumer Education
    4. EACO Guidelines on Consumer Complaints
    5. EACO Consumer Rights and Obligations.
    6. EACO Guideline of Quality of Service for Voice Service in Mobile and Fixed Networks
    7. EACO Guideline of Quality of Service of Data Services in Mobile Networks
    8. EACO Guideline of Non-Technical Quality of Service Parameters for supporting ICT Services aspects
    9. Framework for combating the importation, supply and use of counterfeit / substandard terminals in the EACO member states

    Environmental and e-Waste Management


    • To analyse the level of e-waste in the region and its impact on humans and the environment
    • To harmonize policies, strategies and regulations on e-waste management in the region.
    • To recommend adoption of green ICT best practices by stakeholders in the communications sector
    • To recommend national and regional environmentally sound e-waste management systems for the EAC region
    • To develop strategies for public awareness on issues relating to e-waste
    • To recommend strategies for collaboration/cooperation between National ICT Regulators, National Environmental Management Authorities and other environmental management Agencies with a view to establishing and strengthening the e-waste management systems within the region.
    • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

    Completed Works


    1. Completed establishment of the East African Steering e-Waste Committee for the Region
    2. Coordinated the established National Steering Committees in every Partner States including capacity building and sensitizations during the period.
    3. (iii) Conducted capacity building Green ICT training by Consultants from Makerere University who work in collaboration with RanLab in Kampala during the month of March 2017.
    4. increased awareness on e-waste management with a workshop in Kampala 19 – 21 July 2017 to validate the E-waste Strategy and to create awareness.
    5. Recommendations from WG10 for future Activities to include:-
      1. EACO shares the EACO model framework with the EAC Forum of ICT regulators at an appropriate time.
      2. EACO to continues funding the activities of the Regional Steering Committee in the short-term, to consolidate the achieved results so far.
      3. That, the next awareness workshop on e-waste management constraints to be held in Kigali, Rwanda in March 2018.

    Spectrum Management


    • To analyse the allocation, usage and management of resources in the region and recommend strategies for optimal usage of the scarce resources necessary for the provision of communications services.
    • To develop harmonized Guidelines for the management and allocation of spectrum, numbers, CCtlD and other resources.
    • To coordinate implementation of harmonised short codes within the EAC region
    • To coordinate adoption and utilisation of rescue operations short code 110 for Maritime Communication for Safety on Lake Victoria (MCSLV)
    • To establish mechanism for the mobile operators’ sharing of data on blacklisted handsets within the region.
    • To make recommendations on the assignment of colour codes to mobile cellular operators at the EAC Members States border points
    • To develop harmonized Regulations and Guidelines for the implementation of Mobile Number Portability within the region
    • To follow up and coordinate activities relating to IP Numbers with ICANN and other relevant international and regional bodies
    • To recommend a regional strategy for migration from IPV4 to IPV6
    • To coordinate preparations for WRC within the region and follow up implementation of its Resolutions
    • To coordinate, follow up and disseminate information, recommendations from ITU and other international organizations on the above issues
    • To ensure implementation of ITU recommendations and best practice on resource management and/ allocations
    • To coordinate and follow up the work of the relevant ITU Study Group(s) and facilitate the development of regional recommendations or contributions relating to the work of this ITU Study Group(s) or other relevant international and regional organization.

    Completed Works


    1. Organized a cross border frequency coordination exercise for mobile services and broadcasting services.
    2. Conducted a joint session with WG7 on telecom numbering and internet resources planning, allocation and governance on the implementation progress of Network Colour Codes within EACO countries to avoid cross - border interference for mobile services.
    3. Evaluated contributions from member state on spectrum policy and thereby developed the harmonized spectrum policy guidelines to be considered as a reference by EACO members.
    4. Developed the mechanism for cross border coordination for specific services and a separate cross-border frequency coordination mechanism for mobile services.
    5. Developed the EACO informative report on licensing of the digital dividend spectrum for broadband services in view to assist EACO Members to have informed decision on the procedure to follow on making available and licensing digital dividend spectrum for Broadband Services
    6. Developed the EACO informative report on licensing of the digital dividend spectrum for broadband services in view to assist EACO Members to have informed decision on the procedure to follow on making available and licensing digital dividend spectrum for Broadband Services
    7. Coordinated a training/workshop on Satellite regulatory issue with facilitation of experts from ITU pertaining to protection of satellites orbital slots and efficient use of associated frequency spectrum
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